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Salesforce AI Associate Salesforce Agentforce Specialist

Product Description

Exam Code:Salesforce Agentforce Specialist

Exam Name:Salesforce Agentforce Specialist

Q&A:202 Q&As

Updated: 04-19-2025

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The Salesforce Certified Agentforce Specialist credential validates expertise in managing and implementing Agentforce within organizations. This blog covers exam details, objectives, study resources, and preparation strategies, including how ExamGood provides reliable study materials with instant download, one-year updates, and a refund policy for exam failures.

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Introduction

The Salesforce Certified Agentforce Specialist credential is designed for professionals who manage Agentforce within their organizations. This certification validates expertise in configuring and implementing Agentforce to optimize business operations. Candidates who earn this certification demonstrate proficiency in customizing Agentforce tools, developing prompt templates, and integrating Agentforce with Salesforce platforms.

Who Should Take This Exam?

The Salesforce Agentforce Specialist exam is designed for individuals with experience in configuring and managing Agentforce. Candidates should have a strong grasp of Salesforce’s core functionalities and the ability to leverage Agentforce tools to enhance customer interactions and business efficiency.

Successful candidates will demonstrate expertise in:

Navigating Salesforce tools and developing custom solutions.

Creating, customizing, and testing agents using Agentforce Testing Center.

Managing Agentforce Data Library to enhance response accuracy.

Monitoring agent adoption and ensuring user security.

Engaging stakeholders and identifying Agentforce-driven improvements.

Exam Details

The Salesforce Certified Agentforce Specialist Exam includes the following details:

Number of Questions: 60 multiple-choice questions (+5 unscored questions)

Duration: 105 minutes

Passing Score: 73%

Registration Fee: Free

Retake Fee: $100 + applicable taxes

Delivery Method: Online proctored or in-person at a testing center

Prerequisites: None

Candidates can provide feedback on individual questions and participate in a short survey upon completing the exam.

Exam Objectives Breakdown

The exam evaluates knowledge and skills in the following domains:

1. Prompt Engineering (30%)

Identify appropriate use cases for Prompt Builder.

Manage prompt templates and grounding techniques.

Understand prompt creation, activation, and execution.

2. Agentforce Concepts (30%)

Understand how Agentforce’s reasoning engine powers interactions.

Manage and monitor agent adoption and security.

Deploy agents from sandbox to production.

Test agent performance using Testing Center.

3. Agentforce and Data Cloud (20%)

Enhance response accuracy using Agentforce Data Library.

Utilize Data Cloud retrievers to ground agent responses.

4. Agentforce and Service Cloud (10%)

Integrate Agentforce with Service Cloud to respond to Knowledge Articles.

Connect agents to digital channels and identify generative AI features.

5. Agentforce and Sales Cloud (10%)

Implement Agentforce Sales Agents (SDR and Sales Coach).

Leverage Agentforce AI features to optimize sales processes.

Recommended Study Resources

Salesforce recommends a combination of hands-on experience, training courses, and self-study to prepare for the exam. Below are the key study materials:

Trailhead Modules

Earn Agentblazer Status

Salesforce Agentforce Specialist Certification Prep

Trailhead Academy Courses

Build Salesforce AI Solutions (SAI201)

Build Your First Agent with Agentforce (SAI002)

Get Started with Agentforce (SAI001)

Recommended Certifications (Not Required)

Salesforce Certified Administrator

Salesforce Certified Platform App Builder

Candidates should also refer to Salesforce Help Documentation, Tip Sheets, and User Guides related to the exam objectives.

Exam Code of Conduct

To maintain the integrity of Salesforce certifications, candidates must follow the Salesforce Credential and Certification Program Agreement. The following activities are strictly prohibited:

Sharing or requesting exam questions and answers.

Using unauthorized study materials.

Offering or receiving assistance during the exam.

Violating Salesforce’s exam policies.

Consequences of policy violations include exam cancellation, certification revocation, and removal from the Salesforce Credentialing Program.

Easy and Reliable Exam Preparation with ExamGood

If you're looking for a trusted platform to prepare for the Salesforce Agentforce Specialist exam, ExamGood offers reliable study materials and practice exams. After a successful purchase from ExamGood, you can immediately download the exam from the member center without waiting and enjoy one year of free updates.

ExamGood provides two versions:

PDF Version – Can be printed directly for offline study.

ICE Software Version – Simulates the real exam environment and works on any device.

Additionally, if you fail Salesforce Agentforce Specialist exam, you can apply for a refund by submitting your score report.

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