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Microsoft Microsoft Dynamics 365 Certification MB-220
Product Description
Exam Code:MB-220
Exam Name:Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
Q&A:258 Q&As
Updated: 12-03-2024
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The exam has been retired!
ExamGood MB-220 certification training exam material including the examination question and the answer, complete by our senior IT lecturers and the Microsoft Dynamics 365 Certification product experts, included the current newest MB-220 examination questions.
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MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
As a candidate for this exam, you’re a Microsoft Dynamics 365 Customer Insights - Journeys functional consultant. You're responsible for implementing solutions that: The Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant certification focuses on attracting and converting leads, building brand awareness, standardizing omnichannel messaging, and delivering marketing insights.
You're responsible for: The MB-220 Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant certification involves configuring the core marketing application, nurturing leads with personalized experiences and analytics, and maintaining compliance with data privacy and security regulations.
As a candidate, you should have some knowledge of marketing principles and the Dynamics 365 Customer Insights - Journeys application's role in relationship to the Dynamics 365 suite of applications, including integration of: The MB-220 certification for Microsoft Dynamics 365 Customer Insights Functional Consultant covers areas such as the Microsoft Power Platform, other Dynamics 365 customer engagement apps, Dynamics 365 Customer Insights - Data, Dynamics 365 Customer Voice, Microsoft Teams, and other Microsoft 365 applications.
You should understand: The Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant certification exam MB-220 focuses on industry terminology, priorities, common initiatives, standards, methodologies, and best practices.
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Languages: English, German, French, Spanish, Portuguese (Brazil), Italian, Japanese, Chinese (Simplified)
This exam measures your ability to accomplish the following technical tasks: configure marketing applications; manage segments and lists; create and manage marketing forms and pages; manage leads, contacts, and accounts; create and manage marketing email messages; manage customer journeys; manage events and webinars; and configure Dynamics 365 Customer Voice.
Skills measured
The English language version of this exam will be updated on March 20, 2024. Review the study guide linked in the preceding “Tip” box for details about the skills measured and upcoming changes.
Configure marketing applications (15–20%)
Manage segments and lists (10–15%)
Create and manage marketing forms and pages (5–10%)
Manage leads, contacts, and accounts (5–10%)
Create and manage marketing email messages (10–15%)
Manage customer journeys (20–25%)
Manage events and webinars (10–15%)
Configure Dynamics 365 Customer Voice (5–10%)
Ways to prepare
Set up Dynamics 365 Customer Insights - Journeys and configure advanced settings
Work with outbound marketing features in Dynamics 365 Customer Insights - Journeys
Work with real-time features in Dynamics 365 Customer Insights - Journeys
Manage events in Dynamics 365 Customer Insights - Journeys
Analyze insights in Dynamics 365 Customer Insights - Journeys
Benefits of ExamGood Microsoft Dynamics 365 Certification MB-220 Exam Questions
Instant Download: As soon as your purchase is complete, your MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant exam questions are available for download. This immediate access allows for efficient and convenient study time.
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Free One-Year Updates: Customers receive free updates for one year to ensure their MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant study materials stay current with the exam syllabus. For an additional $10, this update period can be extended to two years for continued access to updated Microsoft Dynamics 365 Certification MB-220 study materials.
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