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Microsoft Microsoft Dynamics 365 Certification MB-240

Product Description

Exam Code:MB-240

Exam Name:Microsoft Dynamics 365 Field Service Functional Consultant

Q&A:196 Q&As

Updated: 12-29-2024

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Prepare for success in the MB-240 Exam: Microsoft Dynamics 365 Field Service Functional Consultant with ExamGood's expertly designed study materials. Elevate your skills in field service management and advance your career.

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ExamGood MB-240 Exam Features

Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

Candidates for this exam are Microsoft Dynamics 365 Field Service functional consultants. They are responsible for implementing solutions that manage and optimize resources which complete the field service lifecycle.

These professionals implement field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile app, and implementing any additional customizations needed. They are responsible for the configuration and deployment of the Field Service app in conjunction with the core customer service application.

Candidates must know how to configure resources, characteristics, incident types, inventory integration, service agreements, resource scheduling, work orders, inspections, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and the Dynamics 365 Field Service mobile app. They must also know how to customize components of the Field Service app.

Exam Purpose:

The MB-240 exam assesses a candidate's knowledge and skills in working with Microsoft Dynamics 365 Field Service to effectively address field service requirements for businesses.

Prerequisites:

There are no strict prerequisites for taking the MB-240 exam. However, candidates should have a good understanding of Microsoft Dynamics 365 fundamentals and practical experience in configuring Field Service solutions.

Exam Topics:

The English language version of this exam was updated on March 23, 2023. Review the study guide linked in the preceding "Tip" box for details about the skills measured and latest changes.

Configure field service applications (20-25%)

Manage work orders (20-25%)

Schedule and dispatch work orders (20-25%)

Manage the Dynamics 365 Field Service mobile app (5-10%)

Manage inventory and purchasing (1-5%)

Manage Connected Field Service and customer assets (5–10%)

Implement Microsoft Power Platform (5–10%)

Manage customer experiences (5–10%)

Exam Format:

The MB-240 exam typically consists of multiple-choice questions, scenario-based questions, and other question types.

This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage the Dynamics 365 Field Service mobile app; manage inventory and purchasing; and manage Connected Field Service and customer assets; implement Microsoft Power Platform; and manage customer experiences.

Passing Score:

The English language version of the exam was updated on March 23, 2023. Check the study guide for the latest changes. The passing score is 700. Localized versions may be updated approximately eight weeks after this date, but there may be exceptions to this schedule.

Exam Preparation:

Microsoft offers official training materials, documentation, and online resources to help candidates prepare for the MB-240 exam.

Hands-on experience with Microsoft Dynamics 365 Field Service is highly recommended.

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