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500-442

Cisco CCEA 500-442

Product Description

Exam Code:500-442

Exam Name:Administering Cisco Contact Center Enterprise (CCEA)

Q&A:60 Q&As

Updated: 02-21-2025

Number:        

ExamGood professional provides latest Administering Cisco Contact Center Enterprise (CCEA) 500-442 study materials, completely covers 500-442 exam knowledge points. With our completed 500-442 resources, you will minimize your Administering Cisco Contact Center Enterprise (CCEA) cost and be ready to pass your 500-442 exam.

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500-442 CCEA Exam: Administering Cisco Contact Center Enterprise

Exam Description

Administering Cisco Contact Center Enterprise (CCEA 500-442) is a 90-minute exam associated with the Unified Contact Center Enterprise Specialization requirements for Systems Engineers. This exam tests a candidate's knowledge of basic calls and agent settings, CCE configuration and implementation, advanced configuration, advanced features, and reporting. The courses Understanding Cisco Contact Center Enterprise Foundations, and Administering Cisco Contact Center Enterprise help candidates to prepare for this exam.

Exam Topics

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
20% 1.0 Overview
1.1 Understand Contact Center basics
1.2 Describe CCE components and architecture
1.3 Explain call flow
1.4 Describe access tools
20% 2.0 Basic Calls and Agent settings
2.1 Deploy basic call settings
2.2 Build basic ICM scripts
2.3 Configure basic agent functionality
2.4 Configure basic call treatment
20% 3.0 Configuration and Implementation
3.1 Implement precision routing
3.2 Configure agent teams and supervisors
3.3 Utilize Finesse administration tool
20% 4.0 Advanced Configuration
4.1 Implement VXML applications
4.2 Configure roles and departments
4.3 Configure RONA support
10% 5.0 Advanced Features
5.1 Understand CCE features beyond default
10% 6.0 Reporting
6.1 Utilize CUIC

Exam Resource

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500-442 Exam Completed!

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